Frequently asked questions

What ages do S2S programs cover?

Each program lists its own age range — most run for ages 7–13. Age is checked at booking against the program's range. If your child is just outside it, the booking flow lets you request an age exception, which Coach Rob reviews personally.

My child has never played rugby league. Can they join?

Yes. Programs are grouped by age and experience, and tackle technique is taught from first principles. The booking form asks about experience so coaches can group players appropriately.

How does payment work?

Payment is taken securely at booking through Stripe. One-day clinics are paid in full; 10-week programs offer full payment and, on most programs, an instalment plan. We never see or store your card details.

What if my child can't attend a session?

Let us know via the contact form or email info@s2ssportsaustralia.com.au. Attendance is recorded each week, and coaches adapt the plan for players returning from a missed week.

What happens in wet weather?

Each venue has a wet weather plan. If a session must move or be rescheduled, we email all families as early as possible — usually by 7am on session day. Rescheduled 10-week sessions are always made up.

What's your refund policy?

Send a refund request via the contact form or email info@s2ssportsaustralia.com.au — every request is reviewed personally, typically within two business days. The full policy is shown at checkout and on the refund policy page.

Can we transfer to a different program?

Yes, subject to availability. Request a transfer via the contact form or email info@s2ssportsaustralia.com.au; we check capacity, age fit and any price difference before confirming.

How is my child's medical information handled?

Medical details you provide at booking are stored securely and visible only to Rob and authorised administrators. Coaches on session day see only a short safety alert (for example, 'asthma — carries inhaler'), never the full record.

Are your coaches checked?

All S2S coaches hold valid Working With Children Checks, and credentials are tracked in our system with expiry alerts.

Can parents watch sessions?

Absolutely — parents are welcome at every session. We just ask that coaching is left to the coaches during the session.

Didn't find your answer? Contact us.